Security and data

How we handle your data

The short, plain-English version of what DidItIndex stores, what it shares with the services it relies on, and how your account is protected.

What we store

Your account: email address, display name and a hashed password.
What you run: scans and their results, comparisons, tracked questions, the AI answers we collected for you, and written fixes.
Your credit history (purchases and usage). We keep this permanently for accounting.
Short-lived security records, such as login attempts and rate limits. These are deleted automatically after 24 hours.

Payments are handled by Stripe on their secure checkout page.
We never see or store your card number. We keep only a payment reference, the pack you bought and the date.

To get live answers we send OpenAI (ChatGPT) and Anthropic (Claude) the question being tested, plus a city and state if you set one.
To write summaries and fixes we send Anthropic the scan results or page text needed for that task, such as your page content for a written FAQ. Prompt ideas send the business type and area you type.
We never send your email address, password or payment details to AI providers.
Identical AI answers are cached for 24 hours so repeat checks match, and the cache is deleted after 48 hours.
Other services used in scans: Brave Search receives search terms such as your domain name, and Google PageSpeed receives the address of the page being checked.

All traffic is encrypted (HTTPS), and passwords are stored only in hashed form, never as plain text.
Accounts are protected against common attacks, including automated sign-ups and repeated login attempts.
Access to customer data is limited and logged.

Reports and tracking results are private to your account.
A report is only visible to others if you switch it to public and share its link. You can switch it back at any time.
Only DidItIndex administrators can view accounts, for support. Admin actions are logged.

Account and alert emails are sent through Brevo.
Alerts are only sent when something changes. The monthly progress email has a one-click link to stop it.

You can delete your account yourself from the Account page. It is deactivated and your personal details are removed.
Credit history is kept for accounting, without your personal details.
Want a specific scan or report removed? Contact support and we will delete it.

Please tell us privately through support before sharing it anywhere else. A real person reads every message and we will reply.

For the legal details, see our Privacy Policy and Terms of Service. DidItIndex is a service of Appdore, LLC.

Last reviewed October 30, 2026.